5 star customer service. A staff member of Iberian Coppers 'phoned me at home to answer queries and provide advice prior to order.
Fast shipping is to be expected given that they use (fairly expensive) FedEx priority service but credit is due for very efficient order processing and dispatch; I ordered on Friday afternoon and received (in the UK) my Rum Type Alembic before I left for work on Tuesday morning. It was very well (and discretely) packaged; everything arrived in perfect condition.
I haven't had chance to use the Alembic yet but it looks great and very nicely made.
Testimonial By D.G., 05-03-2008