Ordering, Shipping and Payment (26)
Electric plates 500W and 1200W
Posted: jul 7, 2021
in
Ordering, Shipping and Payment
As written in their instruction manual we advise against modifying because other uses or modifications of the appliance are not intended and harbour considerable risks. For damage arising from not intended use, Iberian Coppers Lda and the manufacturer do not assume liability. In addition to this we do not grant warranty on it.
We can recommend using an adapter from EU plug to your country's plug. This would be intended and safer use of the appliance, if the right voltage is selected.
My Riveted Union alembic is leaking, what should I do?
Posted: jul 7, 2021
in
Ordering, Shipping and Payment
With the riveted union construction, a linseed oil solution (linseed oil mixed with other natural ingredients) is applied to all the interior seams in order to make impermeable. This solution should never be scraped off, if you do, your pot may leak. Any excess solution will disappear with continuous distillation and what is left over will not affect or influence whatever you want to distil. If you havent scraped any of the solution off and its still leaking through one of the rivets, please email us and we will send you more product so it can be applied directly on the area. Instructions will be sent along with the ingredients.
My soldered union alembic is leaking, what should I do?
Posted: jul 7, 2021
in
Ordering, Shipping and Payment
If its only a small leak in the pot or condenser, sometimes this can happen unfortunately, and is due to a small air hole in the solder that is invisible to the eye and can only be detected when using the alembic for the first time. Please email us to let us know, and if you have local welder or mechanic who knows how to use a welding machine, we can send you some lead free brass, silver or copper rods that can be melted down and applied directly on the leak, sealing the air hole in the solder and thus avoiding expensive shipping costs and delays in returning the alembic.
My thermometer developed bubbles on the column, separating the liquid, how do I fix it?
Posted: jul 7, 2021
in
Ordering, Shipping and Payment
Grab the thermometer slightly below its middle with one hand. Make sure the bulb is pointing down. Gently strike the thermometer against the palm of your other hand. Continue the process until the bubbles have cleared.
Take the thermometer and hold it firmly, with the bulb pointing away from you. Raise the thermometer above your head and quickly swing it downward. Stop once the thermometer is in a vertical position. Repeat as necessary. The centrifugal force should clear the bubbles.
Heat the thermometer bulb under hot, running water. Don't heat it too long -- you don't want the mercury or alcohol to rise to the top of the expansion chamber. Once the bubbles are gone, hang the thermometer with the bulb down for several hours.
Be very careful when you're handling a thermometer. Don't treat it too roughly or it will shatter.
Did you have problems upon arrival of the package or were there any damaged items during transport?
What is the difference between your Premium line and normal range alembics?
Posted: jul 7, 2021
in
Ordering, Shipping and Payment
Please visit each category for more information on our Premium range, as well as the differences in these products.
Do you manufacture alembic stills in stainless steel?
Posted: jul 7, 2021
in
Ordering, Shipping and Payment
Our experience proves that copper is the best material for use in distilling. Stainless steel, in our opinion, just doesn't offer the same taste in a distillate, as well as taking a lot longer to heat up and sustain the heat. We believe stainless steel to have better cooling and preservation properties.
Do you send instructions or a manual with your equipments?
Posted: jul 7, 2021
in
Ordering, Shipping and Payment
We send a basic leaflet with safety precautions, tips and cleaning instructions for the stills, but we do not have a manual or instructions for the alembics. There are too many different ways to distill, and each distillation is different. We leave the art of distilling to the professionals and we prefer to manufacture the best quality items for them to do so.
What is the copper thickness in your products?
Posted: jul 7, 2021
in
Ordering, Shipping and Payment
Initially copper thickness is as stated in the specifications part of the product in order to sustain the copper process, but as the alembic gains its shape, the copper is then stretched and the final thickness and measurements may vary from the initial statement.
Can you ship by regular mail?
Posted: jul 7, 2021
in
Ordering, Shipping and Payment
Non fragile items that are stated on our website as items posted by mail will be sent in this way but we cannot send fragile copper items in the mail and risk damage or loss. Our shipping companies provide tracking numbers and insurance in case anything goes wrong.
Items sent by mail are dispatched on Fridays.
Will I have to pay Value Added Tax over and above the listed prices?
Posted: jul 7, 2021
in
Ordering, Shipping and Payment
All residents within the European Union must pay VAT. During the checkout procedure it is determined whether you are liable for VAT based on the delivery address you submit. All orders delivered outside the European Union are VAT free.
The VAT rate in Portugal is 23%. Distilling equipment with a volume equal to or greater than 10 L are considered agricultural machinery and enjoy a reduced 13% VAT rate.
Registered companies or taxable entities in the European Union are exempt from VAT when goods are dispatched if they are able to provide a VAT number validated on the VIES database:
http://ec.europa.eu/taxation_customs/vies/vieshome.do
In this case VAT due on the transaction will be payable on acquisition of the goods by the buyer where the goods arrive. This is known as "intra-Community acquisition". In this instance the buyer accounts for any VAT due in their normal VAT return (document declaring liability for taxation submitted to local taxation authority) at the rate in force in their country.
On the delivery address, the moment you add your company name, a field for the VAT will appear, then, add your VAT number as i.e. BE000000000 and the system will validate the VAT and remove VAT from the transaction.
Send us an e-mail requesting a pro forma if you have any trouble.
We won't be able to return the VAT value if you make the payment without VAT, even if you have a valid VAT number.
What about customs duties or import taxes?
Posted: jul 7, 2021
in
Ordering, Shipping and Payment
If you are not a resident of the European Union you may be liable for customs or import tax in your country for goods exceeding a certain value e.g. Goods with a value greater than $1000 (Australian Dollars) may be liable for import tax in Australia. Rates are very much dependant on the law and its application in your country or state. It is the client's responsibility to be informed of the laws that apply in their own country or state.
Why can I not print the order page for the Bank Transfer Payment Method?
Posted: jul 7, 2021
in
Ordering, Shipping and Payment
If you are able to see the white printable order page try using your browser printing option, and/or check your printer. This may be a local printing problem. If you are unable to reach the printable order page, and keep going back to the Shopping Basket, this may be an Internet Explorer issue. Try using another browser such as Firefox or Opera, or update your Internet Explorer to Google Chrome. A solution to resolve this issue is being worked on and should become available soon. We apologise for the inconvenience.
What advantages do I have in registering?
Posted: jul 7, 2021
in
Ordering, Shipping and Payment
By registering you make yourself eligible for future discounts and promotions which may be communicated to you by means of our future newsletter.
Is there a minimum value for placing an order?
Posted: jul 7, 2021
in
Ordering, Shipping and Payment
You may be pleased to know we do not have a minimum charge. We respond to all requests regardless of their value.
Do you accept Returns?
Posted: jul 7, 2021
in
Ordering, Shipping and Payment
We want all our clients to be totally satisfied with their purchase to that end we allow a 14 day period after receiving your order to return the item accompanied by its respective invoice. The client will be responsible for the return shipping and an additional 15% charge for restocking. For more information please consult Terms and Conditions.
What is the delivery period for your products?
Posted: jul 7, 2021
in
Ordering, Shipping and Payment
Due to world-wide manufacturing and logistics complications related to the ongoing coronavirus epidemic some orders may be subject to fulfillment and shipping delays. Customer service and message response times are also impacted.
We continue to process new orders as quickly as possible and look forward to resuming normal operations as soon as conditions allow. We apologize for any inconvenience and appreciate your patience and understanding during this unprecedented time.
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The delivery period may vary depending on the destination and the method of shipment (Priority / Economy).
Priority shipment can take between 2 days (Europe), 3 days (United States) to 5 days (New Zealand). Economy shipment can take between 5 days (Europe), 8 days (United States) to 15 days (New Zealand).
We would like to remind our customers that items are only dispatched after payment is confirmed, in the case of a Bank Transfer once the deposit of funds is in our account, for Western Union once funds have been cleared.
If you use a credit card through PayPal, items are dispatched immediately after payment is confirmed. Our company uses FedEx or UPS service which has a tracking system to allow our clients to track their order online.
All orders which the customer purchased a thermometer or/and manometer, including our kits, there will be a delay of 2 to 3 days, so we can weld the brass connection to the equipment.
We usually have in stock equipments between 1 to 60 L. Due to the number of orders from our customers, stocks may change. If your order is currently out of stock, we will manufacture your order as soon as possible, so have in mind that delays may happen on the shipment of the order.
For more information please consult our Terms and Conditions.
Please note: If you wish to know the availability or delivery period to your country please consult the customer service.
Shipping Charges?
Posted: jul 7, 2021
in
Ordering, Shipping and Payment
Please bear in mind that this shipping calculator (product info page) displays shipping costs per item only and not combined shipping. If you are making multiple purchases, discounted combined shipping costs are applied, when you checkout, on the total volumetric weight of your order.
Our rates are for International Priority Service or Economy service. These services may cost slightly more but are well worth the price as items are fully insured against non delivery or damage to goods in transit - damage or non delivery is extremely rare.
Your order may be tracked online at all times from the time of departure to arrival at destination. FedEx will automatically notify you via e-mail when your order ships and provide a tracking number of the package(s) in the message.
We want to offer our customers the best high quality service and any carrier we may use will have to conform to these standards. We have found that using the above mentioned services our shipping issues have been minimal and we will continue to use these services for as long as these standards are maintained.
International orders are usually delivered within a week of payment confirmation.
What is your company’s responsibility?
Posted: jul 7, 2021
in
Ordering, Shipping and Payment
On placing your order items are prepared for dispatch immediately. It is our responsibility to ensure that items are in a good condition and packed carefully before shipping. If the item is lost during shipping we immediately fill out a claim form and once it is approved by our carrier, a replacement item is dispatched immediately or alternatively customer is reimbursed for total cost.
What is the procedure when there are customs restrictions for importation?
Have you experienced any shipping restrictions?
Posted: jul 7, 2021
in
Ordering, Shipping and Payment
As to date we have not experienced any restrictions whatsoever, be they customs or of any other nature.
Which countries do you ship to?
Posted: jul 7, 2021
in
Ordering, Shipping and Payment
Generally, our company ships to countries all over the world via FedEx or UPS. However this service does not include all countries. If the destination within your country is not part of the main continent (eg islands, remote areas), pallets will only be possible to ship door-airport or door-cargo freight. If you do not find your country listed or you want to be sure regarding the service available to your address, before concluding your online purchase please e-mail us and we will try to find some other means of transport for your merchandise. Please see our Sales Map for an indication of the countries we have shipped to.
What payment options do you have?
Which currencies do you accept?
Posted: jul 7, 2021
in
Ordering, Shipping and Payment
You can use all available currencies to see the price of the product. At the moment of the payment, you should use Euro as currency.
How may I place my order? (Mobile)
Posted: out 22, 2021
in
Ordering, Shipping and Payment
In the following sequence of images, the "Touch" will guide you through the process of ordering on our website.
- Log in or register on our website, by clicking the "Setting" button on the bottom row of the page,
and then on "Sign in" or "Register Account".
If registering, fill in the necessary details, once you agree with our Terms and Conditions of Use and our Privacy Policy by checking the box, click on register.
- You are now logged into our online shop, you may select your prefered language and currency on "Setting".
- To see our entire catalogue displayed by categories, click on the "Menu" button on the top right corner of the page, and then on "Products".
Select the desired category and product.
- This is the product information page.
You can see the item's specifications or additional accessories by scrolling down the page.
- Click the "Add to Cart" button below the products image.
- You will notice that your item has been added to your shopping cart, on the bottom row.
- Let's go shopping for additional accessories, scroll down the page to the "Related Products" tab.
- To view more information about an Accessory, click the image of the desired product.
- Add an Accessory to your cart. (Optional)
- If you wish to increase the quantity of an item or remove it, click on "My Cart" and on "View Cart".
- Once ready and willing to checkout, click on "My Cart" on the bottom row and then on "Checkout".
- Introduce the necessary information on the respective fields.
Make sure to include your address details as complete as possible.
European Companies using a valid VAT number, please add your country code (eg. FR123456789).
- Once you have finished, click on "Continue".
You will be redirected to your Account page "Adresses", to continue the checkout process you need to go back to "My Cart" and then "Checkout".
- Shipping costs will be automatically calculated based on volumetric weight and delivery address.
Taxes (VAT) will be charged to European Union customers.
Select the desired shipping method and then click on "Continue".
- Here you can see all the details of your order.
Credit card payments: PayPal or myPOS.
Payments are made through Secure Sockets Layer (SSL), the best available encryption for online transactions.
- You may also use the Bank Wire option.
Our banking account details will appear on this page [More Information].
Click the "Confirm My Order" button to complete the order.
- This confirmation screen concludes the online order for bank transfer payment.
Remember to email us confirming the transfer of funds into our bank account, after confirmation you order will be processed immediately.
Worldwide shipments are usually delivered within a week of payment confirmation.
How may I place my order? (Desktop)
Posted: jul 7, 2021
in
Ordering, Shipping and Payment
In the following sequence of images, the "Touch" will guide you through the process of ordering on our website.
- Log in or register on our website, by clicking the "Account" button on the top right corner of the page.
Fill in the necessary details and continue.
- Introduce the required information, once you agree with our Terms and Conditions of Use and our Privacy Policy by checking the box, click on register.
- You are now logged into our online shop, select your prefered language and currency on the top right corner.
- Once you click on "Products" you will see our entire catalogue displayed by categories.
Select the desired category and product.
- This is the product information page.
You can see the item's specifications or additional accessories by scrolling down the page.
- Click the "Add to Cart" button at the right side of the product image.
- You will notice that your item has been added to your shopping cart on the top right corner.
- Let's go shopping for additional accessories, scroll down the page to the "Related Products" tab.
- To view more information about an Accessory, click the image of the desired product.
- Add an Accessory to your cart. (Optional)
- If you wish to increase the quantity of an item or remove it, place your cursor over "My Cart" and click on "View Cart".
- Once ready and willing to checkout, place your cursor over "My Cart" on the top right corner of the website and click on "Checkout".
- You can see the items you have selected on the right side of the page.
- Introduce the necessary information on the respective fields.
Make sure to include your address details as complete as possible.
European Companies using a valid VAT number, please add your country code (eg. FR123456789).
- Once you have finished, click on "Continue".
- Shipping costs will be automatically calculated based on volumetric weight and delivery address.
Taxes (VAT) will be charged to European Union customers.
Select the desired shipping method and then click on "Continue".
- Here you can see all the details of your order.
Credit card payments: PayPal or myPOS.
Payments are made through Secure Sockets Layer (SSL), the best available encryption for online transactions.
- You may also use the Bank Wire option.
Our banking account details will appear on this page [More Information].
Click the "Confirm My Order" button to complete the order.
- The confirmation screen concludes the online order for bank transfer payment.
Remember to email us confirming the transfer of funds into our bank account. Order will be processed as soon as funds are confimed in our bank account.
Worldwide shipments are usually delivered within a week of payment confirmation.